Effective Date: June 25, 2025
Welcome to Sanosa. By accessing or using our website (www.sanosa.com.pk), purchasing our products, or engaging with any of our services, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your relationship with Sanosa and outline your rights and obligations. If you do not agree with any part of these terms, we kindly ask that you do not use our website or services.
1. Overview and Acceptance of Terms
These Terms and Conditions apply to all users of the Sanosa website, including visitors, registered customers, and any individuals who purchase products or interact with our services. By using our site, you confirm that you are at least 18 years old or are accessing the site under the supervision of a legal guardian.
We may revise these terms at any time without notice. Your continued use of the website after any changes indicates your acceptance of the updated terms. We recommend reviewing this page regularly for the most current information.
2. Nature of Our Products
Sanosa offers a curated range of organic wellness, skincare, and health products made from natural, chemical-free ingredients. All our products are intended for external use unless stated otherwise and should be used strictly according to the instructions provided on each product label or listing.
As our products are formulated using herbal and plant-based ingredients, variations in color, scent, and texture may naturally occur from batch to batch. These differences are expected and do not indicate defects or quality issues. We make no guarantees that the effects of any product will be identical for all users, as individual skin types and body conditions may vary.
3. Product Usage and Health Disclaimer
All product content provided on our website, including descriptions, usage tips, and educational materials, is for informational purposes only and is not intended to substitute medical advice or diagnosis. We strongly recommend that customers consult with a healthcare provider or dermatologist before using any product, especially if they have pre-existing skin conditions, allergies, or sensitivities.
Sanosa is not responsible for any adverse reactions or damages resulting from improper use or application of our products. Customers must perform a patch test before using a new product to ensure compatibility with their skin.
4. Account Registration and Customer Responsibility
Customers may register an account for a personalized shopping experience. You are responsible for maintaining the confidentiality of your login credentials and agree to take full responsibility for all activities that occur under your account. You agree to provide truthful, complete, and updated information when registering and placing orders.
We reserve the right to suspend or terminate any account that is found to be misused, fraudulent, or in violation of our policies.
5. Order Processing and Availability
All orders placed through our website are subject to acceptance and availability. We make every effort to keep stock information accurate, but occasionally an item may become unavailable after an order is placed. In such cases, we will notify you promptly and provide a refund or exchange option.
We reserve the right to refuse or cancel orders at our sole discretion, including in cases where we suspect misuse, fraud, pricing errors, or violations of our policies.
6. Pricing and Payment
All prices listed on our website are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice. We make every effort to ensure accurate pricing but reserve the right to correct any errors, even after an order has been placed.
We accept multiple forms of payment as indicated on the checkout page. Orders will only be processed once payment has been confirmed.
7. Shipping and Delivery
Sanosa partners with trusted delivery providers to ensure timely and secure delivery of your products. While we aim to ship all orders promptly, actual delivery timelines may vary depending on location, courier service, and unforeseen circumstances such as weather, strikes, or lockdowns.
Customers are responsible for providing accurate shipping details at checkout. Sanosa will not be held liable for orders delayed or lost due to incorrect address information.
8. Returns, Refunds, and Exchanges
Due to the natural and personal-care nature of our products, all sales are final. We do not accept returns or exchanges, nor do we provide refunds based on personal preferences, skin reactions, or change of mind.
If a product is damaged, defective, or incorrect upon delivery, you must notify us within 24 hours of receiving the package, along with clear photographs. We will assess the issue and may offer a replacement or store credit at our discretion.
For full details, please refer to our Return Policy.
9. Intellectual Property
All content on this website—including logos, graphics, product descriptions, images, videos, and designs—is the intellectual property of Sanosa and is protected under copyright, trademark, and other applicable laws. You may not reproduce, reuse, or republish any material from our website without written permission from Sanosa.
10. Limitation of Liability
Sanosa shall not be held liable for any direct, indirect, or incidental damages that result from the use—or inability to use—our website, products, or services. This includes but is not limited to product misuse, allergic reactions, delivery delays, or website errors.
Our liability is limited to the total amount paid by the customer for the specific product in question.
11. Third-Party Services and Links
Our website may include links to external websites or third-party services. These links are provided for user convenience only. We are not responsible for the content, privacy practices, or services offered by third-party websites and encourage users to review their policies before interacting with them.
12. Privacy and Data Protection
Your privacy is important to us. We collect and use personal data in accordance with our Privacy Policy. By using our website, you consent to our collection and use of personal information as outlined in that policy. We take necessary measures to protect customer data and do not sell or share it with unauthorized third parties.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising under or in connection with the use of our website, products, or services will be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.
14. Contact Information
For any questions, feedback, or concerns regarding these Terms and Conditions, please contact us:
Sanosa
Email: info@sanosa.com.pk
Phone: +92 349 5147841
Website: www.sanosa.com.pk
Thank you for shopping with Sanosa and for trusting us with your wellness journey.